Relaxed booking –
free Covid 19 cancellation insurance
So that you can book your planned winter holiday with confidence, the Vorarlberg State Tourist Board offers a free Covid-19 cancellation insurance for all guest bookings until 31 August 2021.
This Covid-19 cancellation insurance is automatically valid for all existing and future bookings until 31 August 2021. No further action on the part of the guest or establishment is necessary for the insurance coverage to be valid.
For you, this means: Your holiday is insured both in the event of illness and in the event of an officially ordered quarantine. You and the family members living in your household are covered.
Covid-19 cancellation insurance at a glance:
- Free Covid-19 cancellation insurance for all guest bookings until 31 August 2021 for all accommodation facilities in Vorarlberg that pay tourist taxes.
- Applies to all bookings – even those that have already been made
- Insured event: Covid-19 illness or an officially ordered quarantine before the start of the trip for guests or their family members living in the same household
- What to do in the event of an insured event: Upon the occurrence of an insured event, the booking agent (e.g. travel agency, hotel) and Allianz Travel must be notified in writing within 48 hours or 2 working days
- Proof: Booking confirmation, cancellation invoice including cancellation scale overview, official/medical confirmation of the disease on Covid-19 or official quarantine notification for the time of departure
- Sum insured: up to 3,000 euros per guest for overnight stay and food costs (e.g., family of four: up to 4 x 3,000 euros = 12,000 euros)
- Guaranteed reimbursement in case of Covid-19 infection or quarantine regardless of the development of the pandemic
FAQ Free Covid-19 cancellation insurance
What do I have to do if I want to claim the Covid-19 cancellation insurance for Vorarlberg?
In the event of a Covid-19 illness or official quarantine, the booking agent (e.g. travel agency, hotel) and Allianz Travel must be notified in writing within 48 hours or 2 working days once it is clear to the guest that he/she will not be able to travel.
The following documents must be submitted to the insurance company by the insured person (guest):
- Booking confirmation
- Cancellation invoice of the accommodation facility including cancellation scale overview
- official/medical confirmation of the disease on Covid-19 or official quarantine notification
- signed Allianz Travel claim form (Download)
In any case, please enter the following information: contact details of the applicant, name, address and date of birth of the participants whose trip has been cancelled, information on other travel and cancellation insurance (e.g. credit card) and account details (IBAN, BIC and account holder)
What does the Covid-19 cancellation insurance cover?
The insurance provides full compensation for cancellations before the start of the trip. It is applicable in the event of Covid-19 illness or the authorities officially order a quarantine of guests or their family members in the same household. The only requirements are a booking confirmation and cancellation invoice of the accommodation facility including cancellation scale overview as well as an official/medical confirmation of the disease on Covid-19 or official quarantine notification for the time of departure.
The cancellation costs of the tourist accommodation for overnight stays and meals or for the booked lump sum for the period from 1.11.2020 to 31.8.2021 will be reimbursed. Up to 3,000 Euros per person will be reimbursed, i.e. up to 12,000 Euros for a family of four.
What doesn’t the insurance cover?
In the event of cancellations due to increasing numbers of Covid-19 infections in Vorarlberg or travel warnings to Vorarlberg, as well as in the event of illness directly at the holiday destination, the cancellation conditions of the respective tourist accommodation apply. The same applies if, e.g. a ski resort, has to be partially or fully closed at the holiday destination.
If the accommodation itself is closed, this generally qualifies as termination of the accommodation agreement by the accommodation. In such a case, cancellation fees normally do not apply. The COVID-19 cancellation insurance does not cover such an event.
As of when is the COVID-19 cancellation insurance for Vorarlberg valid?
The insurance is valid for all bookings at accommodations with a planned stay between 1 November 2020 and 31 August 2021. If you have already booked your stay in Vorarlberg in recent weeks or months, you will benefit from the insurance as well.
What happens if there is an extended period of time between the Covid-19 infection/quarantine and departure?
Should the Covid-19 infection take a serious development, which extends the time of illness and coincides with the time of your trip, this can be evidenced and is therefore covered. Allianz Travel’s claims department reviews and assesses each case individually. In case of doubt, guests may contact the Allianz Hotline at +43 1 525 03-6851.
Are really all guests in Vorarlberg covered?
Yes, and guests do not have to do anything to get your booking protected. All guests with a booking until 31 August 2021 staying at an accommodation in Vorarlberg which pays tourist tax or is registered with the municipality are automatically protected. This includes all commercial and private accommodation providers, including hotels, bed and breakfast accommodation, guesthouses, private room rentals, farm vacations, camping sites, holiday apartments and houses.
Is insurance valid for all persons of a group booking, even if they do not live in one and the same household or are not part of one and the same family?
With group bookings, insurance covers the cancellation costs for those persons who can present an official/medical confirmation of the disease on Covid-19 or official quarantine notification. Not the entire group is insured, if e.g. one person cannot make the trip. The same applies to persons listed on one and the same booking confirmation. If, for example, 2 families go on holidays and have booked one apartment together and there is a positive case (or quarantine notification) in one family, the insurance covers the cancellation costs for that family. It does not cover the other family, because they are actually able to make the trip (no positive test or quarantine notification).
If a guest already has another cancellation insurance policy, for example from credit card. What is the benefit from Covid-19 cancellation insurance provide?
Conventional cancellation insurance often does not cover pandemics or only based on certain conditions. Cancellation insurance for Vorarlberg, on the other hand, guarantees reimbursement of costs in the event of illness or quarantine, regardless of how the pandemic develops. Your existing cancellation insurance protects you against the cancellation costs incurred in case of other illnesses and accidents.