Skifahrer Mellau-Dampls (c) Ludwig Berchtold / Vorarlberg Tourismus

Strong Holiday Destinations

 

Relaxed booking –
free Covid 19 cancellation insurance

 

So that you can book your planned winter holiday with confidence, the State of Vorarlberg offers free Covid-19 cancellation insurance for all guest bookings during the 2020/21 winter season.

This Covid-19 cancellation insurance is automatically valid for all existing and future bookings during the 2020/21 winter season. No further action on the part of the guest or establishment is necessary for the insurance coverage to be valid.

For you, this means: Your holiday is insured both in the event of illness and in the event of an officially ordered quarantine. You and the family members living in your household are covered.

Covid-19 cancellation insurance at a glance:
  • Free Covid-19 cancellation insurance for all guest bookings during the 2020/21 winter season for all accommodation facilities in Vorarlberg that pay tourist taxes.
  • Applies to all bookings – even those that have already been made
  • Insured event: Covid-19 illness or an officially ordered quarantine for guests or their family members living in the same household
  • Proof: Booking confirmation, cancellation invoice including cancellation scale overview, official/medical confirmation of the disease on Covid-19 or official quarantine notification
  • Sum insured: up to 3,000 euros per guest for overnight stay and food costs (e.g., family of four: up to 4 x 3,000 euros = 12,000 euros)
  • Guaranteed reimbursement in case of Covid-19 infection or quarantine regardless of the development of the pandemic

FAQ Free Covid-19 cancellation insurance

What do I have to do if I want to claim the Covid-19 cancellation insurance for Vorarlberg?

The following documents must be submitted to the insurance company by the insured person (guest):

  • Booking confirmation
  • Cancellation invoice of the accommodation facility including cancellation scale overview
  • official/medical confirmation of the disease on Covid-19 or official quarantine notification
  • signed Allianz Travel claim form (Download)
    In any case, please enter the following information: contact details of the applicant, name, address and date of birth of the participants whose trip has been cancelled, information on other travel and cancellation insurance (e.g. credit card) and account details (IBAN, BIC and account holder)

Allianz Travel
Hotline Allianz: +43 1 525 03-6851
Email Submission of claims Allianz: claims.at@allianz.com
General questions Allianz: service.at@allianz.com

What does the Covid-19 cancellation insurance cover?

The insurance provides full compensation for cancellations before the start of the trip. It is applicable in the event of Covid-19 illness or the authorities officially order a quarantine of guests or their family members in the same household. The only requirement is a cancellation invoice of the accommodation, a positive Covid-19 test or a quarantine order.

The cancellation costs of the tourist accommodation for overnight stays and meals or for the booked lump sum for the period from 1.11.2020 to 31.5.2021 will be reimbursed. Up to 3,000 Euros per person will be reimbursed, i.e. up to 12,000 Euros for a family of four.

What doesn’t the insurance cover?

In the event of cancellations due to increasing numbers of Covid-19 infections in Vorarlberg or travel warnings to Vorarlberg, as well as in the event of illness directly at the holiday destination, the cancellation conditions of the respective tourist accommodation apply.  The same applies if, e.g. a ski resort, has to be partially or fully closed at the holiday destination.

If the accommodation itself is closed, this generally qualifies as termination of the accommodation agreement by the accommodation. In such a case, cancellation fees normally do not apply. The COVID-19 cancellation insurance does not cover such an event.

As of when is the COVID-19 cancellation insurance for Vorarlberg valid?

The insurance is valid for all bookings at accommodations with a planned stay between 1 November 2020 and 31 May 2021. If you have already booked your stay in Vorarlberg in recent weeks or months, you will benefit from the insurance as well.

Are really all guests in Vorarlberg covered?

Yes, and you do not have to do anything to get your booking protected. All guests staying at tourist accommodation in Vorarlberg who pay the local tourism taxes and book in the winter season 2020/21 are automatically covered. This includes all commercial and private accommodation providers, including hotels, bed and breakfast accommodation, guesthouses, private room rentals, farm vacations, camping sites, holiday apartments and houses.

Is insurance valid for all persons of a group booking, even if they do not live in one and the same household or are not part of one and the same family?

With group bookings, insurance covers the cancellation costs for those persons who can present a quarantine notification/positive Covid-19 test. Not the entire group is insured, if e.g. one person cannot make the trip. The same applies to persons listed on one and the same booking confirmation. If, for example, 2 families go on holidays and have booked one apartment together and there is a positive case (or quarantine notification) in one family, the insurance covers the cancellation costs for that family. It does not cover the other family, because they are actually able to make the trip (no positive test or quarantine notification).

I already have a different cancellation insurance policy, for example on my credit card. What use does the Covid-19 cancellation insurance provide for me?

Conventional cancellation insurance often does not cover pandemics or only based on certain conditions. Cancellation insurance for Vorarlberg, on the other hand, guarantees reimbursement of costs in the event of illness or quarantine, regardless of how the pandemic develops. Your existing cancellation insurance protects you against the cancellation costs incurred in case of other illnesses and accidents.